Frequently asked questions

Measure your horse with a tape measure (or measure a halter that fits well): the nose circumference around the nose, and the crown measurement around nose and poll together. The Moveo measurements:

The crownpiece is adjustable. At the shortest setting about 15 cm of the strap end shows, at the longest about 5 cm.

Not sure? Write to us with your horse's height at the withers and we'll tell you which size fits.

Email info@vamoya.ch with your horse's breed, height at the withers and, if possible, a side-on photo. We will help you choose.

This is particularly useful for ponies, draft horses and horses with very short or broad heads.

If the size does not fit, get in touch. You can withdraw from your purchase within 14 days of receiving it and send the goods back within a further 14 days. Check the fit carefully; you may be responsible for any loss in value caused by use beyond what is needed to inspect the item.

Two features set it apart: the knotless halter lies flat, and the ring under the chin can slide. This helps the halter stay in place without swinging at every step or slipping toward the eye.

When lunging, the ring moves to the side if your horse looks outward, directing the aid inward like a sidepull. When your horse straightens, the ring returns to the center and Moveo works like a conventional halter. Two functions without changing the fastening.

Balancio Shape has a flexible metal nosepiece that you shape to your horse's nose. Both versions are individually adjustable cavessons made from softly padded leather.

Shape can be useful for a pronounced or uneven nose profile.

Yes. It is primarily designed for lunging, and can also be used for bitless riding with one or two pairs of reins. Optional bit straps can be added.

You do not have to — Moveo can also be used with a conventional lead rope. Together, they work as designed: the Gaucho rope fastens directly to the halter, without a metal snap swinging beneath your horse's head.

On its own when you ride without a bridle, or together with your reins: reins and neck ring in your hand at the same time, the neck ring as an extra aid.

Without a bridle, put it on with either the round or the flat side facing down. Try out which kind of influence suits your horse.

A metal snap can swing, bump and make noise as the horse moves. Our direct rope fastenings avoid that extra weight.

In small workshops in Portugal and Spain, where we develop the products together with our makers. The leather comes from Spain.

The rope itself is machine-braided. The finished products — including halters, fastenings and leather parts — are worked and sewn by hand.

Screen settings and lighting can affect how colors appear. Some product views are AI-generated color previews. Duo and Tri colors contain several strand colors.

See the photographic references and compare the colors on The colors page.

Wipe leather with a damp cloth after use and occasionally condition it with a neutral balm. Hand-wash ropes in lukewarm water; do not machine-wash them. See our Care guide for details.

The selected variant cannot currently be ordered. This does not necessarily mean it is being made again.

You can use the form on the product page to ask about availability. We will reply personally by email; this is not an automatic back-in-stock notification.

Production time depends on the item and whether its materials are available. Please contact us for a current estimate before placing a time-sensitive order.

Ask us. Many requests are possible but need additional time. Email info@vamoya.ch with what you have in mind.

Contact info@vamoya.ch as soon as possible. We will check whether the order can still be changed or cancelled before dispatch.

Delivery time depends on the destination, shipping method and availability of the items. The shipping options available for your order are shown at checkout.

Items made to order require additional production time. If you need delivery by a particular date, please contact us before ordering.

Standard shipping is free to Germany on orders of EUR 90 or more, to our other supported EU countries on orders of EUR 120 or more, and to Switzerland on orders of CHF 150 or more. These thresholds apply after all discounts and exclude shipping charges. Below the threshold, your destination's shipping fee is shown at checkout before payment.

See Shipping & payment for more information.

For our regular deliveries to Switzerland, Hive and MeinEinkauf handle customs clearance internally. You are not charged additional customs duties. The goods and shipping prices shown at checkout before you order apply.

The destinations and shipping methods currently available for your order are shown at checkout. If your country is not listed, please contact us.

Yes. Once your parcel is on its way, you will receive an email with its tracking number.

Credit cards, Apple Pay, Google Pay and other local methods through Shopify Payments. Payments are encrypted. The exact methods available to you are shown at checkout.

Prices include VAT; shipping is charged separately where applicable. Your order confirmation email contains your order details. If you need a separate invoice, please write to us.

Yes. You can withdraw from your purchase within 14 days of receiving it, without giving a reason. Just email us at info@vamoya.ch and we will send you the return address. You then have 14 days to send the goods back; you arrange and pay for the return shipping yourself. Your rights if an item is faulty are unaffected.

If you withdraw from your purchase, you pay the direct cost of returning the goods. You may inspect them as necessary to establish their nature, characteristics and functioning. You may only be liable for loss of value caused by handling beyond that. For valid claims concerning faulty goods or an incorrect delivery, we cover the necessary return costs.

For another size or colour, you can withdraw from your purchase and place a new order. You pay the direct return costs; our normal shipping charges and free-shipping thresholds apply to the new order. Contact us if you need help. Your statutory rights concerning faulty goods remain unaffected.

Contact us at info@vamoya.ch. A photo helps us assess the issue but is not a condition of your statutory rights. For valid claims, we arrange a free repair or replacement under the applicable law; where provided by law, you may request a price reduction or refund. We cover the necessary return costs.

Use our Contact form or email info@vamoya.ch. We usually reply personally within one business day.

At present, our products are available only through this shop. If you run an equestrian store and would like to stock them, please get in touch.

Yes. Find out more on the Become a partner page.